Contact us
Email is the fastest way to reach support:
support@riserally.comFor privacy or data requests, write to privacy@riserally.com. For DMCA notices, see our Terms of Service or email dmca@riserally.com.
Frequently asked questions
- How do I reset my password?
- From the sign-in screen, tap "Forgot password" and enter your account email. We'll send a reset link that expires after 1 hour. If the email doesn't arrive, check spam and confirm the address spelling, then email support@riserally.com.
- How do I change or cancel my subscription?
- There is nothing to pay during the beta, so there is no RiseRally subscription to change or cancel. If you pay a trainer through RiseRally, that billing is handled through Stripe — contact your trainer or support@riserally.com for help.
- How do I delete my account?
- Open the app and go to Profile → Settings → Delete Account, or submit a request from our public account deletion page. We complete deletion within 30 days. Some records (e.g., payment history) may be kept where the law requires it; see the Privacy Policy.
- I found a bug. How do I report it?
- Email support@riserally.com with: a short description of what happened, what you expected, your device + OS version, the app version (Profile → Settings → App Version, at the bottom of the list), and a screenshot or screen recording if you have one. The more detail, the faster we can reproduce it.
- I have a question about a workout recommendation or my training data.
- Your equipment and experience shape which workouts you see, your goal shapes the programs suggested, and the next suggestion follows what you logged. If something looks wrong, share the workout name, date, and what seemed off. For safety concerns about exercise selection or load, email support@riserally.com.
- How do I report another user or unsafe content?
- In the app, go to Profile → Settings → Report a Problem and pick a category; it opens an email to our team. You can also email support@riserally.com — include the username and a screenshot if you can. See our Community Guidelines for what counts as a violation.